TY  - BOOK
AU  - Noronha, Ernesto.
AU  - D'Cruz, Premilla.
TI  - Employee identity in Indian call centres: the notion of professionalism 
SN  - 9788132100799 (paper back)
U1  - 331.761381 
PY  - 2009///
CY  - New Delhi, India, Thousand Oaks, Calif.
PB  - Response ; , SAGE.
KW  - Call centers
KW  -  India
N1  - Includes bibliographical references and index; Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word
ER  -