Noronha, Ernesto. <br/><br/>
Employee identity in Indian call centres :  the notion of professionalism / 
Ernesto Noronha, Premilla D'Cruz. 
 - New Delhi, India :  Thousand Oaks, Calif. :  Response ;   SAGE.  2009. 
 - xiii, 184 p. ;  22 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word. 
<br/><br/><label>ISBN: </label>9788132100799 (paper back) 8132100794 (paper back) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers -- India.
<br/><br/><label>Dewey Class. No.: </label>331.761381  / NOR [ Shelf 22 ]