Harris, Godfrey, 1937- The hottest ideas in word of mouth advertising : what works, what doesn't, what's fake, and why / Godfrey Harris. - 1st ed. - Los Angeles, Calif. : Americas Group, c2004. - 260 p. : ill. ; 23 cm. Includes bibliographical references and index. ISBN: 9788176499651 Subjects--Topical Terms: Word-of-mouth advertising. LC Class. No.: 659.133 / HAR Dewey Class. No.: 659.133 / HAR [ Shelf 72 ]