TY - BOOK AU - Shih, Clara Chung-wai. TI - The Facebook era: tapping online social networks to build better products, reach new audiences, and sell more stuff SN - 9780137152223 AV - 658.872 SHI U1 - 658.872 PY - 2009/// CY - Boston PB - Prentice Hall KW - Facebook (Electronic resource) KW - Business enterprises KW - Computer networks KW - Online social networks N1 - Includes index; The fourth revolution -- The evolution of digital media -- Social capital from networking online -- Social sales -- Social network marketing -- Social innovation -- Social recruiting -- Engage your customers -- Get your message across -- Build and manage your relationships -- Corporate governance and strategy -- The future of social business ER -