TY - BOOK AU - Lawson, Russell. TI - The PR buzz factor: how using public relations can boost your business SN - 9780749449063 AV - 659.2 LAW U1 - 659.2 PY - 2006/// CY - London ; , Philadelphia PB - Kogan Page KW - Public Relations KW - Strategic planning N1 - Includes index; Introduction: what makes you tick? -- The audit -- Introduction ; the audit ; gathering information ; strategy versus tactics -- Why you need PR -- Introduction ; your message ; stakeholder expectations ; agenda setting ; campaigns ; conclusion -- Environmental analysis -- Introduction ; the SWOT analysis ; conclusion -- Looking after your stakeholders -- Introduction ; stakeholder mapping ; messages ; an internet community ; where to now? -- Tactics -- Introduction ; the next step ; over to you -- The end has no end -- Introduction ; monitoring and evaluation ; keep it going -- Appendix: help available for small businesses ER -