Lake, Neville <br/><br/>
Making Customer Service Happen :  A Simple and Effective Guide to Achieving Customer Satisfaction while Reducing Your Costs / 
Neville Lake & Kristin Hickey 
 - Warriewood, Australia ;  Business Publishing ,  2006 
 - xi, 112p  ill.  23cm 
<br/><br/><label>ISBN: </label>9781875889518 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Service
<br/><br/><label>Dewey Class. No.: </label>658.812  / LAK [ Shelf 69 ]