TY  - BOOK
AU  - Das, Kallol
TI  - h-CRM [h-CRM=HRM+CRM]: The Key to Lifelong Business Relationships 
SN  - 9788176499460
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Viva Books
KW  - Customer Relationship
KW  -  Management
ER  -