TY  - BOOK
AU  - Fjermestad, Jerry.
AU  - Romano, Nicholas C.
TI  - Electronic customer relationship management
SN  - 8120329945
AV  - 658.8120285 FJE
U1  - 658.8120285 
PY  - 2006///
CY  - New Delhi
PB  - Prentic-Hall
KW  - Customer management
KW  - Electronic customer
ER  -