Fjermestad, Jerry. <br/><br/>
Electronic customer relationship management / 
Jerry Fjermestad ; edited by Nicholas C. Romano. 
 - New Delhi :  Prentic-Hall,  2006. 
 - 210 p. ;  26 cm. 
<br/><br/><label>ISBN: </label>8120329945 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer management.<br/>Electronic customer.
<br/><br/><label>LC Class. No.: </label>658.8120285  / FJE 
<br/><br/><label>Dewey Class. No.: </label>658.8120285  / FJE [ Shelf 69 ]