TY  - BOOK
AU  - D'Ausilio, Rosanne.
AU  - Anton, Jon.
TI  - Customer service and the human experience: we, the people, make the difference 
SN  - 0230634869
AV  - 658.812 D'AU
U1  - 658.812 
PY  - 2008///
CY  - Delhi
PB  - Macmilan
KW  - Customer services
KW  - Customer management
ER  -