D'Ausilio, Rosanne. <br/><br/>
Customer service and the human experience :  we, the people, make the difference / 
Rosanne D'Ausilio and Jon Anton. 
 - Delhi :  Macmilan,  2008. 
 - 171 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0230634869 0230634862 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer management.
<br/><br/><label>LC Class. No.: </label>658.812  / D'AU 
<br/><br/><label>Dewey Class. No.: </label>658.812  / D'AU [ Shelf 69 ]