D'Ausilio, Rosanne. Customer service and the human experience : we, the people, make the difference / Rosanne D'Ausilio and Jon Anton. - Delhi : Macmilan, 2008. - 171 p. ; 24 cm. ISBN: 0230634869 0230634862 Subjects--Topical Terms: Customer services.Customer management. LC Class. No.: 658.812 / D'AU Dewey Class. No.: 658.812 / D'AU [ Shelf 69 ]