TY  - BOOK
AU  - Knox, Simon.
TI  - Customer relationship management: persepctives from the marketplace 
SN  - 8131214350
AV  - 658.812 KNO
U1  - 658.812 
PY  - 2008///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Customer relationship management
ER  -