TY  - BOOK
AU  - Griffiths, Andrew
TI  - 101 Ways to Really Satisfy Your Customers: Simple Ways to Keep Your Customers and Attract New Ones 
SN  - 9781741750089
U1  - 658.812 
PY  - 2007///
CY  - New Delhi
PB  - Viva Books
KW  - Consumer satisfaction
ER  -