Griffiths, Andrew 101 Ways to Really Satisfy Your Customers : Simple Ways to Keep Your Customers and Attract New Ones / Andrew Griffiths - New Delhi: Viva Books ; 2007 - xxviii, 217p ill. 24cm ISBN: 9781741750089 Subjects--Topical Terms: Consumer satisfaction Dewey Class. No.: 658.812 / GRI [ Shelf 69 ]