TY  - BOOK
AU  - Nath, Dhruv.
TI  - The Nuts and bolts of CRM (Customer Relationship Management)
SN  - 0070499640
AV  - 658.812 NAT
U1  - 658.812 
PY  - 2008///
CY  - Delhi
PB  - Tata McGraw-Hill
KW  - Relationship Management
KW  - Customer relationship management
ER  -