Nath, Dhruv. <br/><br/>
The Nuts and bolts of CRM (Customer Relationship Management) / 
Dhruv Nath. 
 - Delhi :  Tata McGraw-Hill,  2008. 
 - 208 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0070499640 0070499645 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relationship Management.<br/>Customer relationship management.
<br/><br/><label>LC Class. No.: </label>658.812  / NAT 
<br/><br/><label>Dewey Class. No.: </label>658.812  / NAT [Shelf 69 ]