Chenet  Pierre <br/><br/>
Beyond Loyalty:  The Next Generation of Strategic Customer Relationship Management / 
Pierre Chenet and Jon Ivar Johansen 
 - New Delhi :  Prentice Hall of India ;  2006 
 - ix, 110p ;  ill.  24cm 
<br/><br/><label>ISBN: </label>8120329384 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relationship
<br/><br/><label>Dewey Class. No.: </label>658.812  / CHE [ Shelf 69 ]