Finnegan, David. <br/><br/>
Implementing CRM :  from technology to knowledge / 
David Finnegan, Leslie P. Willcocks. 
 - Hoboken, NJ :  John Wiley & Sons, Inc.,  c2007. 
 - p. cm. 
 - John Wiley series in information systems .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780470065266 
<br/><br/><label>LCCN: </label>2006-100398 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations -- Management.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>658.812  / FIN 
<br/><br/><label>Dewey Class. No.: </label>658.812  / FIN [ Shelf 69 ]