Berry Michael J.A. Data Mining Techniques For Marketing Sales and Customer Relationship Management Michael J.A. Berry and Gordon S Linoff - 2nd ed. - New Delhi Wiley 2004 - xix, 643p. ill. 25cm ISBN: 8126505176 Subjects--Topical Terms: Data Mining Customer Relationship Dewey Class. No.: 006.312 / BER [Shelf 12 ]