TY  - BOOK
AU  - Timm, Paul R.
TI  - Customer service: career success through customer Loyalty 
SN  - 8131720738
AV  - 658.812 TIM
U1  - 658.812 
PY  - 2007///
CY  - Upper Saddle River, N.J.
PB  - Pearson Education Ltd.
KW  - Customer services
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Success in business
N1  - Includes bibliographical references and index
UR  -  http://www.loc.gov/catdir/toc/ecip0618/2006026024.html
ER  -