Consumer insight : how to use data and market research to get closer to your customer / [edited by] Merlin Stone, Alison Bond & Bryan Foss. - London ; Sterling, Va. Kogan Page, c2004. - xv, 288 p. : ill. ; 24 cm. - Market research in practice . - Market research in practice series. .

Includes bibliographical references and index.

0749444479


Customer relations -- Management.
Marketing research.
Database marketing.

658.834 / STO

658.834 / STO [ Shelf 80]