Verma, Harsh V. Services marketing : text and cases / Harsh V. Verma. - New Delhi : Pearson Education, 2008. - 470 p. ; 30 cm. ISBN: 8177586734 Subjects--Topical Terms: Marketing. LC Class. No.: 658.8 / VER Dewey Class. No.: 658.8 / VER [ Shelf 67 ]