Shaw, Colin,    1928- <br/><br/>
Building great customer experiences / 
Colin Shaw and John Ivens. 
 - Houndmills, Basingstoke, Hampshire ;   New York :  Palgrave,  2002. 
 - xvi, 224 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 215-218) and index. 
<br/><br/><label>ISBN: </label>0333990137 (cloth) 1403939497 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer satisfaction.<br/>Experience.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>658.812  / SHA 
<br/><br/><label>Dewey Class. No.: </label>658.812  / SHA [ Shelf 80]