TY - BOOK AU - Ward, John, AU - Daniel, Elizabeth, TI - Benefits management: delivering value from IS & IT investments SN - 0470094631 (cloth : alk. paper) AV - 658.4038011 WAR U1 - 658.4038011 PY - 2006/// CY - Hoboken, NJ PB - Wiley KW - Information technology KW - Management KW - Information storage and retrieval systems KW - Business N1 - Includes bibliographical references (p. 386-391) and index; The challenge of IS/IT investments -- Understanding the strategic context -- The foundations of benefits management -- Establishing the why, what, and how -- Building the business case -- Stakeholder and change management -- Implementing a benefits management approach -- The importance of context -- From projects to programmes to portfolios -- Creating a better future ER -