TY  - BOOK
AU  - Ryals, Lynette.
TI  - Managing customers profitably
SN  - 9780470060636 (cloth)
U1  - 658.812 
PY  - 2008///
CY  - Chichester, England ; , Hoboken, NJ
PB  - John Wiley & Sons
KW  - Customer relations
KW  -  Management
N1  - Includes bibliographical references (p. [359]-361) and index
ER  -