TY - BOOK AU - Martin, James W. TI - Operational excellence: using lean six sigma to translate customer value through global supply chains T2 - Series on resource management SN - 9781420062502 (alk. paper) AV - 658.5 MAR U1 - 658.5 PY - 2008/// CY - New York PB - Auerbach Publications KW - Business logistics KW - Production management KW - Six sigma (Quality control standard) KW - Customer relations N1 - Includes bibliographical references and index ER -