Martin, James W. 1952-

Operational excellence : using lean six sigma to translate customer value through global supply chains / James William Martin. - New York : Auerbach Publications, c2008. - xxi, 638 p. : ill. ; 24 cm. - Series on resource management .

Includes bibliographical references and index.

9781420062502 (alk. paper)


Business logistics.
Production management.
Six sigma (Quality control standard)
Customer relations.

658.5 / MAR

658.5 / MAR [ Shelf 63 ]