Operational excellence : using lean six sigma to translate customer value through global supply chains /
James William Martin.
- New York : Auerbach Publications, c2008.
- xxi, 638 p. : ill. ; 24 cm.
- Series on resource management .
Includes bibliographical references and index.
9781420062502 (alk. paper)
Business logistics. Production management. Six sigma (Quality control standard) Customer relations.