Anderson, James C., 1953- Business market management : understanding, creating, and delivering value / James C. Anderson, James A. Narus. - 2nd ed. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2004. - xx, 460 p. : ill. ; 25 cm. Includes bibliographical references and index. ISBN: 0130451878 (alk. paper) Subjects--Topical Terms: Industrial marketing. LC Class. No.: 658.8 / AND Dewey Class. No.: 658.8 / AND [ Shelf 66 ]