Understanding services management :  integrating marketing, organisational behaviour, operations, and human resource management / 
edited by William J. Glynn and James G. Barnes. 
 - Chichester ;   New York :  Wiley,  c1995. 
 - xxvi, 485 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0471960667 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries -- Management.<br/>Customer services -- Management.<br/>Service industries -- Marketing.<br/>Customer services -- Marketing.
<br/><br/><label>LC Class. No.: </label>658.8  / GLY 
<br/><br/><label>Dewey Class. No.: </label>658.8  / GLY [ Shelf 67 ]