TY - BOOK AU - Christensen, Clayton M. TI - The innovator's dilemma: when new technologies cause great firms to fail SN - 0875845851 (alk. paper) AV - 658 CHR U1 - 658 PY - 1997/// CY - Boston, Mass. PB - Harvard Business School Press KW - Creative ability in business KW - Industrial management KW - Customer services KW - Success in business N1 - Includes bibliographical references and index ER -