TY  - BOOK
ED  - Harvard Business School.
TI  - Harvard business review on customer relationship management
T2  - A Harvard business review paperback
SN  - 1578516994 (alk. paper)
AV  - 658.812 HAR
U1  - 658.812 
PY  - 2001///
CY  - Boston
PB  - Harvard Business School Press
KW  - Customer relations
KW  -  Management
N1  - Includes bibliographical references and index
ER  -