Includes bibliographical references and index.

About the supply chain operations reference model -- Building organizational support for supply chain improvement -- Week one : planning and organizing -- Week two : project kickoff and SCOR metrics -- Week three : benchmarks, competitive requirements, and steering team review number one -- Week four : scorecards -- Week five : initiating AS IS material flow and steering team review number two -- Week six : the planning process matrix, thread diagram, and metric defect analysis -- Week seven : material flow disconnect analysis and steering team review number three -- Week eight : the project portfolio -- Week nine : opportunity analysis and steering team review number four -- Week ten : TO BE material flow -- Week eleven : quick-hit plans, steering team review number five, and initiating the work and information flow analysis -- Week twelve : the staple yourself interview -- Week thirteen : the AS IS process, understanding functional responsibility, and steering team review number six -- Week fourteen : the process performance summary -- Week fifteen : the TO BE work and information flow blueprint and steering team review number seven -- Week sixteen : level four process development -- Week seventeen : implementation planning, program management and steering team review number eight -- Extending excellence beyond the supply chain.