Conflict coaching : conflict management strategies and skills for the individual / Tricia S. Jones, Ross Brinkert.
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TextPublication details: Los Angeles : SAGE Publications, c2008.Description: xxii, 322 p. : ill. ; 23 cm. + 1 CD-ROM (4 3/4 in.)ISBN: - 9781412950831 (pbk.)
- 303.69 JON [ Shelf 74 ]
- 303.69 JON
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Reference
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Indian Institute Of Management, Shillong | 303.69 JON [ Shelf 74 ] (Browse shelf(Opens below)) | Not for loan | 0002499 |
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Includes bibliographical references (p. 295-306) and index.
Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching.
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