Service Management (Record no. 5510)

MARC details
000 -LEADER
fixed length control field 01386nam a22002177a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20261005170848.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 261005b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9789355324870
040 ## - CATALOGING SOURCE
Transcribing agency Knowledge Centre IIM Shillong
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Bordoloi, Sanjeev
245 ## - TITLE STATEMENT
Title Service Management
Remainder of title Operations, Strategy, Information Technology
250 ## - EDITION STATEMENT
Edition statement 9th
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Chennai
Name of publisher, distributor, etc. McGraw Hill India
Date of publication, distribution, etc. 2026
300 ## - PHYSICAL DESCRIPTION
Extent xvi,520p.
Other physical details ill
Dimensions 28 cm
500 ## - GENERAL NOTE
General note The book "Service Management: Operations, Strategy, Information Technology" is a comprehensive resource for understanding the operations, strategy, and technology involved in service management. It covers a wide range of topics, including the service economy, service strategy, new service development, service quality, process improvement, and more. The book is designed to address the growing demand for service-focused content and includes features like interactive exercises, solved problems, and integrated Connect offerings. It is suitable for both elective and introductory operations management courses and is delivered through McGraw Hill eBooks and digital platforms. The book is authored by James Fitzsimmons and Sanjeev K. Bordoloi, with contributions from Mona J. Fitzsimmons
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Source of heading or term Service Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Fitzsimmons,James
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Fitzsimmons , Mona
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Suppress in OPAC No
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total checkouts Date last seen Price effective from Koha item type Barcode Copy number Date last checked out
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book      
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019743    
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019744 1  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019745 2  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019746 3  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019747 4  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019748 5  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019749 6  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019750 7  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019751 8  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019752 9  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019753 10  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019754 11  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019755 12  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019756 13  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019757 14  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019758 15  
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026 1 07/10/2026 05/10/2026 Book 0019759 16 07/10/2026
    Dewey Decimal Classification     Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 05/10/2026   05/10/2026 05/10/2026 Book 0019760 17  
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