Service operations management : (Record no. 5285)

MARC details
000 -LEADER
fixed length control field 02588cam a22003258i 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260112063329.0
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2020-029503
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9789356067400
039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 202306151510
Level of effort used to assign nonsubject heading access points staff
Level of effort used to assign subject headings 202306151507
Level of effort used to assign classification staff
-- 202306151458
-- staff
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658
Item number JOH
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Johnston, Robert
245 ## - TITLE STATEMENT
Title Service operations management :
Remainder of title improving service delivery /
Statement of responsibility, etc. Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark.
250 ## - EDITION STATEMENT
Edition statement Fifth edition.
263 ## - PROJECTED PUBLICATION DATE
Projected publication date 2104
264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Harlow, England ;
-- New York :
Name of producer, publisher, distributor, manufacturer Pearson,
Date of production, publication, distribution, manufacture, or copyright notice 2021.
300 ## - PHYSICAL DESCRIPTION
Extent xxii,609p.;25 cm
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Introduction to service operations -- The world of service -- Service strategy -- The service concept -- Customer relationships -- Service quality -- Designing customer experience -- People in the service operation -- Service culture -- Service supply networks -- Designing the service process -- Managing service performance -- Service resources and capacity -- Service innovation -- Service improvement -- Learning from problems -- Learning from other operations.
520 ## - SUMMARY, ETC.
Summary, etc. "Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management. The book is also ideal if you who want to build on knowledge of the basic principles of operations management, and it serves as a handbook for operations managers in service organisations as they seek to develop and implement operations strategies"--
Assigning source Provided by publisher.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Management.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Shulver, Michael,
Relator term author.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Slack, Nigel,
Relator term author.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Clark, Graham,
Dates associated with a name 1949-
Relator term author.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Shulver, Michael
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Slack, Nigel
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Clark, Graham
991 ## -
-- VIRTUA
991 ## -
-- VTLSSORT0080*0100*0200*0820*1000*2450*2500*2630*2640*3000*5040*5050*5200*6500*7000*7001*7002*7003*7004*7005*9992
909 ## -
-- 5872
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Copy number Koha item type Date due
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012708   Reference  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012709 1 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012710 2 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012711 3 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012712 4 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012713 5 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012714 6 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012715 7 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012716 8 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012717 9 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012718 10 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012719 11 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012720 12 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012721 13 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012722 14 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012723 15 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012724 16 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012725 17 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012726 18 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012727 19 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012728 20 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012729 21 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012730 22 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012731 23 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012732 24 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012733 25 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012734 26 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012735 27 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012736 28 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 03/07/2023   658 JOH 0012737 29 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 28/08/2024   658 JOH 0016071 30 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 28/08/2024   658 JOH 0016072 31 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 28/08/2024   658 JOH 0016073 32 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 28/08/2024   658 JOH 0016074 33 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 28/08/2024   658 JOH 0016075 34 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 28/08/2024   658 JOH 0016076 35 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 28/08/2024   658 JOH 0016077 36 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 28/08/2024   658 JOH 0016078 37 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 28/08/2024   658 JOH 0016079 38 Book  
        Indian Institute Of Management, Shillong Indian Institute Of Management, Shillong 28/08/2024   658 JOH 0016080 39 Book 11/03/2026
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