Developments in the call centre industry : (Record no. 2762)
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| fixed length control field | 01880nam a2200229 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260112063255.0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0415357020 (hb) |
| 039 ## - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 202109301159 |
| Level of effort used to assign nonsubject heading access points | staff |
| Level of effort used to assign subject headings | 201302061752 |
| Level of effort used to assign classification | staff |
| Level of effort used to assign subject headings | 201006020037 |
| Level of effort used to assign classification | staff |
| -- | 201006020036 |
| -- | staff |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 381.142 |
| Item number | BUR [ Shelf 77] |
| 245 ## - TITLE STATEMENT | |
| Title | Developments in the call centre industry : |
| Remainder of title | analysis, changes, and challenges / |
| Statement of responsibility, etc. | edited by John Burgess and Julia Connell. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York, NY : |
| Name of publisher, distributor, etc. | Routledge, |
| Date of publication, distribution, etc. | 2006. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 205p. |
| Dimensions | 24cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Developments in the call centre sector : an overview / John Burgess and Julia Connell -- Offshoring call centres : the view from Wall Street / Snigdha Srivastava and Nik Theodore -- Work organisation and employee relations in Indian call centres / Phillip Taylor and Peter Bain -- German call centres between service orientation and efficiency : "the polyphony of telephony" / Claudia Weinkopf -- A national survey of Korean call centres / Byoung-Hoon Lee and Hye-Young Kang -- Skill and info-service work in Australian call centres / Bob Russell -- Gender, skills, and careers in UK call centres / Susan Durbin -- Community unionism in a regional call centre : the organiser's perspective / Al Rainnie and Gail Drummond -- Agency and constraint : call centre managers talk about their work / Maeve Houlihan -- How "taylorised" is call centre work? : the sphere of customer-practice in Greece / Aikaterini Koskina -- Escaping the electronic birdcage : work place strategies at call centres in Sweden / Antoni Lindgren and Per Sederblad. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Call centers. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Telecommunication. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Burgess, John |
| Fuller form of name | (K. John) |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Connell, Julia, |
| Dates associated with a name | 1956- |
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| -- | VTLSSORT0080*0200*0820*2450*2600*3000*5040*5050*6500*6501*7000*7001*9992 |
| 909 ## - | |
| -- | 2980 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute Of Management, Shillong | Indian Institute Of Management, Shillong | 05/10/2010 | 381.142 BUR [ Shelf 77] | 0009254 | Reference |