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E-Service : new directions in theory and practice /

E-Service : new directions in theory and practice / EService : new directions in theory and practice edited by Roland T. Rust and P.K. Kannan. - Armonk, N.Y. : M.E. Sharpe, c2002. - xii, 336 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 0765608065 (hc : alk. paper) 812032241X

Subjects--Topical Terms:
Electronic commerce.
Customer services.

LC Class. No.: 658.872 / RUS

Dewey Class. No.: 658.872 / RUS [ Shelf 71 ]

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