Do the right thing : how dedicated employees create loyal customers and large profits /
Parker, James F. 1947-
Do the right thing : how dedicated employees create loyal customers and large profits / James F. Parker. - Upper Saddle River, N.J. : Wharton School Pub., c2008. - ix, 263 p. : ill. ; 21 cm.
Includes index.
9788131725399
Southwest Airlines Co. -- Management.
Airlines -- Management.-- United States
Customer relations -- United States.
Customer services -- United States.
387.70683 / PAR [ Shelf 3 ]
Do the right thing : how dedicated employees create loyal customers and large profits / James F. Parker. - Upper Saddle River, N.J. : Wharton School Pub., c2008. - ix, 263 p. : ill. ; 21 cm.
Includes index.
9788131725399
Southwest Airlines Co. -- Management.
Airlines -- Management.-- United States
Customer relations -- United States.
Customer services -- United States.
387.70683 / PAR [ Shelf 3 ]