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Service chain management : technology innovation for the service business /

Service chain management : technology innovation for the service business / [edited by] Christos Voudouris ... [et al.]. - Berlin : Springer, c2008. - xviii, 308 p. : ill. ; 24 cm.

Includes bibliographical references (p. 287-302) and index.

ISBN: 9783540755036 (hardcover : alk. paper)

Subjects--Topical Terms:
Customer services -- Management.

Dewey Class. No.: 658 / VOU [ Shelf 77]

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