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Utilizing and managing commerce and services online / Mehdi Khosrow-Pour, [editor].

Contributor(s): Material type: TextPublication details: Hershey, PA : Cybertech Publishing, c2007.Description: xii, 351 p. : ill. ; 26 cmISBN:
  • 1591409322 (hardcover)
  • 9781591409328 (hardcover)
  • 1591409330 (softcover)
  • 9781591409335 (softcover)
  • 1591409349 (ebook)
  • 9781591409342 (ebook)
Subject(s): DDC classification:
  • 658.872 KHO [ Shelf 71 ]
LOC classification:
  • 658.872 KHO
Online resources:
Contents:
Managing online customer service operations / David Barnes -- Firm value effects of web site redesign / Raquel Benbunan-Fich, Eliezer M. Fich -- Jurisdiction in B2C e-commerce dispute within European Union / Ong Ching Eang -- Failures of B2C retailing : a services industry view / Anil M. Pandya, Nikhilesh Dholakia -- Inducing online trust in e-commerce : empirical investigations on web design factors / Ye Diana Wang, Henry H. Emurian -- Public perception : a newspaper medium perspective : e-commerce in Australian manufacturing (revisited) / Jing Gao -- Netrepreneur simulation : the development of realism in virtual e-entrepreneurship learning / Salim Jiwa, Dawn Lavelle, Arjun Rose.
Summary: "This book provides comprehensive coverage and understanding of the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances in organizations around the world. E-commerce strategic management, leadership, organizational behavior, development, and employee ethical issues are only a few of the challenges presented in this all-inclusive work"--Provided by publisher.
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Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Reference Indian Institute Of Management, Shillong 658.872 KHO [ Shelf 71 ] (Browse shelf(Opens below)) 0 Not for loan 0005745
Book Indian Institute Of Management, Shillong 658.872 KHO [ Shelf 71 ] (Browse shelf(Opens below)) 1 Available 0006033

Includes bibliographical references and index.

Managing online customer service operations / David Barnes -- Firm value effects of web site redesign / Raquel Benbunan-Fich, Eliezer M. Fich -- Jurisdiction in B2C e-commerce dispute within European Union / Ong Ching Eang -- Failures of B2C retailing : a services industry view / Anil M. Pandya, Nikhilesh Dholakia -- Inducing online trust in e-commerce : empirical investigations on web design factors / Ye Diana Wang, Henry H. Emurian -- Public perception : a newspaper medium perspective : e-commerce in Australian manufacturing (revisited) / Jing Gao -- Netrepreneur simulation : the development of realism in virtual e-entrepreneurship learning / Salim Jiwa, Dawn Lavelle, Arjun Rose.

"This book provides comprehensive coverage and understanding of the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances in organizations around the world. E-commerce strategic management, leadership, organizational behavior, development, and employee ethical issues are only a few of the challenges presented in this all-inclusive work"--Provided by publisher.

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